Case Studies - BroadSkill

BroadSkill is dedicated to making technology work for organisations through the provision of training and consulting services. Using our proven Associate resource pool of over 1500 of the UK's best freelance trainers and IT practitioners, we can call on over 700 different skill sets to deliver effective solutions to IT needs. A major challenge for the business is ensuring that our pool of freelance trainers and practitioners are working to a consistently high standard in respect of what they deliver and the way they deliver it, Online DMS has helped us to meet this challenge. Since our team is located right across the UK we require systems that are flexible, reliable and cost effective.

Much of Broadskill's success is due to delivering a consistently high levels of service (training and solutions) that follow established methods, processes and procedures. To ensure that all of our team are completely up to date with our current best practice we exploit the advantages offered by Online DMS. This web-based product enables us to quickly, efficiently and securely deploy all of the resources our trainers and practitioners require to deliver solutions that adhere to the 'Broadskill standard'. We can easily advise and update our team with everything they need including any special procedures that the client has requested (e.g. security procedure for training on HM Prison sites), course material, feedback sheets and quality checklists.

Utilising Online DMS means that we spend less time organising and communicating material for Broadskill staff involved with a particular client or course and, consequently, can spend more time improving the quality of the services we offer. Online DMS helps to ensure that all trainers and practitioners are using the latest information and resources as well as allowing us to check who has and, more importantly, who has not read the material that we have provided. All of this means we are able to manage quality of delivery in an effective manner.

www.broadskill.com

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